Home / Online Customer Service (Game Industry)
Online Customer Service (Game Industry)
Brothers Pictures Office - Pahonyothin 29
Online Customer Service
(Game Industry)
CRM Systems
Full-time
Hybrid
Salary
20K-25K
Experiences
1-2 Years
Level
Entry
Location
Bangkok
About bro.game
Be at the forefront of cloud gaming innovation with bro.game. As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play games.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
The role of an Online Customer Service Representative is crucial to our organization as it directly impacts customer satisfaction and the overall reputation of our brand. Online Customer Service Representatives play a key role in providing assistance, resolving customer inquiries, and maintaining a positive online customer experience.
Key Responsibilities
Engage with customers via online chat, email, or social media platforms
Respond to customer inquiries and provide timely, accurate information
Resolve customer complaints or issues effectively and efficiently
Assist customers with product or service-related questions
Ensure a positive online customer experience through excellent communication and problem-solving skills
Adhere to company policies and procedures regarding customer interactions
Work collaboratively with other departments to address customer needs and concerns
Maintain detailed records of customer interactions and transactions
Identify and escalate priority issues to the appropriate channels
Stay updated on product knowledge and company policies to provide accurate information to customers
Handle online transactions, refunds, and exchanges
Assist in generating reports on customer interactions and feedback
Participate in ongoing training and professional development
Strive to meet and exceed customer service goals and targets
Ensure data privacy and security when handling customer information
Required Qualifications
- High school diploma or equivalent; additional education or certification is a plus
- Proven experience in customer service or a related field
- Strong written and verbal communication skills
- Ability to effectively multitask and manage time efficiently
- Excellent problem-solving abilities and conflict resolution skills
- Empathetic and patient demeanor towards customers
- Proficiency in using online communication tools and platforms
- Ability to work well in a team environment and collaborate with colleagues
- Strong attention to detail and accuracy in data entry and record-keeping
- Familiarity with CRM systems or customer service software
- Flexibility to work shifts, including evenings and weekends
- Demonstrated ability to work under pressure and handle challenging situations
- Passion for providing exceptional customer service and building positive customer relationships
- Understanding of data privacy regulations and compliance
- Proactive attitude towards learning and adapting to new technologies and processes
Application Form
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
Salary
30K-45K
Experience
4-6 Years
Level
Senior
Location
Bangkok
Salary
20k-35k
Experience
2-4 Years
Level
Associate
Location
Bangkok
Salary
20k-35k
Experience
2-4 Years
Level
Associate
Location
Bangkok
CRM Systems
Full-time
Hybrid
Online Customer Service
(Game Industry)
Brothers Pictures Co.Ltd - Bangkok - Thailand
Apply Now
Full-time
On-Site
CRM Systems
Online Customer Service (Game Industry)
Brothers Pictures Co.Ltd - Bangkok - Thailand
Apply Now
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
About bro.game
Be at the forefront of cloud gaming innovation with Bro.game.
As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play game.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
Customer Service Manager is responsible for overseeing and improving the customer experience within an organization. This role involves leading a team of customer service representatives, setting and monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. By effectively managing their team, prioritizing customer satisfaction, optimizing operations, and driving strategic initiatives, Customer Service Managers play a crucial role in building customer loyalty and driving business success.
Be at the forefront of cloud gaming innovation with bro.game. As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play game.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
The role of an Online Customer Service Representative is crucial to our organization as it directly impacts customer satisfaction and the overall reputation of our brand. Online Customer Service Representatives play a key role in providing assistance, resolving customer inquiries, and maintaining a positive online customer experience.
Be at the forefront of cloud gaming innovation with bro.game. As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play game.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
The role of an Online Customer Service Representative is crucial to our organization as it directly impacts customer satisfaction and the overall reputation of our brand. Online Customer Service Representatives play a key role in providing assistance, resolving customer inquiries, and maintaining a positive online customer experience.
Apply Now
Key Responsibilities
Engage with customers via online chat, email, or social media platforms
Respond to customer inquiries and provide timely, accurate information
Resolve customer complaints or issues effectively and efficiently
Assist customers with product or service-related questions
Ensure a positive online customer experience through excellent communication and problem-solving skills
Adhere to company policies and procedures regarding customer interactions
Work collaboratively with other departments to address customer needs and concerns
Maintain detailed records of customer interactions and transactions
Identify and escalate priority issues to the appropriate channels
Stay updated on product knowledge and company policies to provide accurate information to customers
Handle online transactions, refunds, and exchanges
Assist in generating reports on customer interactions and feedback
Participate in ongoing training and professional development
Strive to meet and exceed customer service goals and targets
Ensure data privacy and security when handling customer information
Required Qualifications
- High school diploma or equivalent; additional education or certification is a plus
- Proven experience in customer service or a related field
- Strong written and verbal communication skills
- Ability to effectively multitask and manage time efficiently
- Excellent problem-solving abilities and conflict resolution skills
- Empathetic and patient demeanor towards customers
- Proficiency in using online communication tools and platforms
- Ability to work well in a team environment and collaborate with colleagues
- Strong attention to detail and accuracy in data entry and record-keeping
- Familiarity with CRM systems or customer service software
- Flexibility to work shifts, including evenings and weekends
- Demonstrated ability to work under pressure and handle challenging situations
- Passion for providing exceptional customer service and building positive customer relationships
- Understanding of data privacy regulations and compliance
- Proactive attitude towards learning and adapting to new technologies and processes
Key Responsibilities
Engage with customers via online chat, email, or social media platforms
Respond to customer inquiries and provide timely, accurate information
Resolve customer complaints or issues effectively and efficiently
Assist customers with product or service-related questions
Ensure a positive online customer experience through excellent communication and problem-solving skills
Adhere to company policies and procedures regarding customer interactions
Work collaboratively with other departments to address customer needs and concerns
Maintain detailed records of customer interactions and transactions
Identify and escalate priority issues to the appropriate channels
Stay updated on product knowledge and company policies to provide accurate information to customers
Handle online transactions, refunds, and exchanges
Assist in generating reports on customer interactions and feedback
Participate in ongoing training and professional development
Strive to meet and exceed customer service goals and targets
Ensure data privacy and security when handling customer information
Required Qualifications
- High school diploma or equivalent; additional education or certification is a plus
- Proven experience in customer service or a related field
- Strong written and verbal communication skills
- Ability to effectively multitask and manage time efficiently
- Excellent problem-solving abilities and conflict resolution skills
- Empathetic and patient demeanor towards customers
- Proficiency in using online communication tools and platforms
- Ability to work well in a team environment and collaborate with colleagues
- Strong attention to detail and accuracy in data entry and record-keeping
- Familiarity with CRM systems or customer service software
- Flexibility to work shifts, including evenings and weekends
- Demonstrated ability to work under pressure and handle challenging situations
- Passion for providing exceptional customer service and building positive customer relationships
- Understanding of data privacy regulations and compliance
- Proactive attitude towards learning and adapting to new technologies and processes