Home / Customer Service Manager
Customer Service Manager
Brothers Pictures Office - Pahonyothin 29
Customer Service Manager
Management
Full-time
On-Site
Salary
30K-45K
Experiences
3-5 Years
Level
Senior
Location
Bangkok
About bro.game
Be at the forefront of cloud gaming innovation with bro.game. As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play games.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
Customer Service Manager is responsible for overseeing and improving the customer experience within an organization. This role involves leading a team of customer service representatives, setting and monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. By effectively managing their team, prioritizing customer satisfaction, optimizing operations, and driving strategic initiatives, Customer Service Managers play a crucial role in building customer loyalty and driving business success.
Responsibilities
Time Management
Onboarding and Coaching new customer service representatives, ensuring they have the necessary skills and knowledge to work.
Manage and Execute performance expectations, conducting regular reviews,
and providing feedback to improve individual and team performance.
Create a positive and supportive work environment, fostering teamwork, and providing opportunities for professional growth and development.
Customer Experience
Analyze customer data to identify trends and patterns.
Monitoring customer satisfaction levels, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
Taking ownership of customer issues and complaints, working with relevant teams to resolve problems promptly and effectively.
Building strong relationships with customers, understanding their needs, and proactively addressing their concerns.
Implement customer feedback and suggestions to improve products or services.
Make informed decisions to resolve complex customer issues.
Develop customer loyalty programs and incentives.
Operational Efficiency
- Continuously evaluating and optimizing customer service processes to improve efficiency and effectiveness.
- Tracking key performance indicators (KPIs) such as customer satisfaction, resolution time, and first-contact resolution rates to measure team performance.
- Implementing and utilizing customer service tools and technologies to streamline operations and improve customer interactions.
- Develop and implement customer service policies and procedures.
Strategic Planning
- Developing and implementing a customer service strategy aligned with the organization's overall business goals.
- Managing the department's budget, including forecasting expenses and allocating resources effectively.
- Working closely with other departments, such as sales, marketing, and operations, to ensure seamless customer experiences.
Required Qualifications
- Bachelor's degree or equivalent experience.
- Minimum 4 years of working experience in Customer Services Specialist, Operation case management or Customer Team Lead in related industries.
- Proficiency in customer relationship management (CRM) software.
- Strong customer service orientation.
- Proven track record of team management and leadership.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Attention to detail and accuracy.
- Ability to prioritize and meet deadlines.
- Strong organizational and multitasking abilities.
- High ethical standards and integrity.
Company Culture
- Embrace and promote the company's values of tech-obsession, data-driven decision-making, direct communication, proactive planning, respect for time, and inclusivity.
- Champion a transparent and ethical accounting culture, upholding the highest standards of integrity and professionalism.
- Lead by example, demonstrating a commitment to accuracy, efficiency, and continuous learning.
Application Form
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
Salary
30K-45K
Experience
4-6 Years
Level
Senior
Location
Bangkok
Salary
30K-45K
Experience
4-6 Years
Level
Senior
Location
Bangkok
Salary
30K-45K
Experience
4-6 Years
Level
Senior
Location
Bangkok
Management
Full-time
On-Site
Customer Service Manager
Brothers Pictures Co.Ltd - Bangkok - Thailand
Apply Now
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
bro.technology
14/2 Phahon Yothin 29 Alley, Khwaeng Chatuchak, Chatuchak, Bangkok 10900
About bro.game
Be at the forefront of cloud gaming innovation with Bro.game.
As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play game.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
Customer Service Manager is responsible for overseeing and improving the customer experience within an organization. This role involves leading a team of customer service representatives, setting and monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. By effectively managing their team, prioritizing customer satisfaction, optimizing operations, and driving strategic initiatives, Customer Service Managers play a crucial role in building customer loyalty and driving business success.
Be at the forefront of cloud gaming innovation with bro.game. As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play game.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
Customer Service Manager is responsible for overseeing and improving the customer experience within an organization. This role involves leading a team of customer service representatives, setting and monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. By effectively managing their team, prioritizing customer satisfaction, optimizing operations, and driving strategic initiatives, Customer Service Managers play a crucial role in building customer loyalty and driving business success.
Be at the forefront of cloud gaming innovation with bro.game. As the only official partner of NVIDIA GeForce NOW in Thailand, we are transforming how people play game.
Join our dynamic team and help us bring this cutting-edge technology to the Thai market.
Customer Service Manager is responsible for overseeing and improving the customer experience within an organization. This role involves leading a team of customer service representatives, setting and monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. By effectively managing their team, prioritizing customer satisfaction, optimizing operations, and driving strategic initiatives, Customer Service Managers play a crucial role in building customer loyalty and driving business success.
Apply Now
Responsibilities
Time Management
Onboarding and Coaching new customer service representatives, ensuring they have the necessary skills and knowledge to work.
Manage and Execute performance expectations, conducting regular reviews, and providing feedback to improve individual and team performance.
Create a positive and supportive work environment, fostering teamwork, and providing opportunities for professional growth and development.
Customer Experience
Analyze customer data to identify trends and patterns.
Monitoring customer satisfaction levels, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
Taking ownership of customer issues and complaints, working with relevant teams to resolve problems promptly and effectively.
Building strong relationships with customers, understanding their needs, and proactively addressing their concerns.
Implement customer feedback and suggestions to improve products or services.
Make informed decisions to resolve complex customer issues.
Develop customer loyalty programs and incentives..
Analyze customer data to identify trends and patterns.
Monitoring customer satisfaction levels, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
Taking ownership of customer issues and complaints, working with relevant teams to resolve problems promptly and effectively.
Building strong relationships with customers, understanding their needs, and proactively addressing their concerns.
Implement customer feedback and suggestions to improve products or services.
Make informed decisions to resolve complex customer issues.
Develop customer loyalty programs and incentives.
Analyze customer data to identify trends and patterns.
Monitoring customer satisfaction levels, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
Taking ownership of customer issues and complaints, working with relevant teams to resolve problems promptly and effectively.
Building strong relationships with customers, understanding their needs, and proactively addressing their concerns.
Implement customer feedback and suggestions to improve products or services.
Make informed decisions to resolve complex customer issues.
Develop customer loyalty programs and incentives.
Operational Efficiency
- Continuously evaluating and optimizing customer service processes to improve efficiency and effectiveness.
- Tracking key performance indicators (KPIs) such as customer satisfaction, resolution time, and first-contact resolution rates to measure team performance.
- Implementing and utilizing customer service tools and technologies to streamline operations and improve customer interactions.
- Develop and implement customer service policies and procedures.
Strategic Planning
- Developing and implementing a customer service strategy aligned with the organization's overall business goals.
- Managing the department's budget, including forecasting expenses and allocating resources effectively.
- Working closely with other departments, such as sales, marketing, and operations, to ensure seamless customer experiences.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum 4 years of working experience in Customer Services Specialist, Operation case management or Customer Team Lead in related industries
- Proficiency in customer relationship management (CRM) software
- Strong customer service orientation
- Proven track record of team management and leadership
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic environment
- Attention to detail and accuracy
- Ability to prioritize and meet deadlines
- Strong organizational and multitasking abilities
- High ethical standards and integrity
- Bachelor's degree or equivalent experience.
- Minimum 4 years of working experience in Customer Services Specialist, Operation case management or Customer Team Lead in related industries.
- Proficiency in customer relationship management (CRM) software.
- Strong customer service orientation.
- Proven track record of team management and leadership.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Attention to detail and accuracy.
- Ability to prioritize and meet deadlines.
- Strong organizational and multitasking abilities.
- High ethical standards and integrity.
- Bachelor's degree or equivalent experience.
- Minimum 4 years of working experience in Customer Services Specialist, Operation case management or Customer Team Lead in related industries.
- Proficiency in customer relationship management (CRM) software.
- Strong customer service orientation.
- Proven track record of team management and leadership.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Attention to detail and accuracy.
- Ability to prioritize and meet deadlines.
- Strong organizational and multitasking abilities.
- High ethical standards and integrity.
Company Culture
- Embrace and promote the company's values of tech-obsession, data-driven decision-making, direct communication, proactive planning, respect for time, and inclusivity.
- Champion a transparent and ethical accounting culture, upholding the highest standards of integrity and professionalism.
- Lead by example, demonstrating a commitment to accuracy, efficiency, and continuous learning.